FAQ

  • How do I login for my lesson?

    Download the Zoom app on your smartphone, or computer and create a free login. Each teacher will have a unique Personal Meeting ID that is available here. Click on the Zoom Link for the teacher and you will automatically be directed to the lesson Waiting Room until the time of your lesson.

  • What if Zoom isn’t working?

    We will contact you via other online platforms, ie, Facetime, Viber, Instant Messenger, or phone as a last resort.

  • Is there a class I can do to try it out? How do I sign up?

    Yes, there is! Every artist gets one introductory assessment ($25) to try out the experience before signing up for membership or continuing on a drop-in basis. To sign-up, fill out the contact form here.

  • We have had a negative experience with Online Learning. What makes this experience different?

    Our teachers each have over 10 years of experience with online teaching and will make the learning experience seamless and positive. Our goal is to perfect the online learning experience by adding user-friendly tools and clear online direction. Online coaching allows us to provide the highest caliber vocal coaching students all across the country.

  • Is online learning the same as face-to-face learning?

    The biggest challenge to online learning is latency, also known as delay. There is no technology that can totally get rid of latency but all of our staff have been well-trained in handling this issue. In our Phase 2 launch, we will be joining an online platform that reduces latency significantly, along with many other amenities. Online vocal lessons offer the same opportunity to learn techniques and performance with the added benefit of portability.

  • I don’t feel comfortable singing at home with people around. What do you suggest?

    We suggest finding a comfortable place in your room or even your car to rehearse. We find that it helps to ask the people who live with you to create a supportive and encouraging environment and develop boundaries regarding comments about progress. We also advise other family members and friends to refrain from “constructive criticism,” as this can stunt growth as singers are developing.

  • What do I need to have to make sure I have a successful lesson?

    Make sure you have a solid WiFi or ethernet connection. We recommend 2 devices (computer/phone, phone/tablet, etc) and use one to call and one to record the lesson for practice and play songs on your end to sing along with. We also recommend a speaker loud enough to play the song through, along with the ability to download a song from iTunes, Google Play store, or the music streaming service of your choice.

  • How can I stay accountable with practicing?

    Every artist is a vocal athlete and constant training is needed to keep your instrument in the best shape possible and properly tuned. Every artist and parent will be able to create a login at our page on www.mymusicstaff.com and log their practices so all parties can check in on their progress. It is important to record the session and vocalize with the latest recording so you know exactly what current issues you need to work on and work through.

  • Can I reach my teacher directly when it’s not my lesson time?

    We recommend that all artists reach us on our main number (702-963-9362) or email us at manager@thevoicewire.com. Our office manager will make sure the teacher gets the message. Because we are a nationwide corporation and our teachers are in high demand, we have been asked to respect the autonomy and privacy of all teachers during off hours. They will be happy to respond during their teaching hours.

  • How can I reschedule my lesson time?

    If the lesson needs to be rescheduled and you are outside the 24-hour window, you may contact us at our main number (702-963-9362) or email us at manager@thevoicewire.com and we will be happy to reschedule the lesson for you.

    If you are within the 24-hour window, rescheduling is at the sole discretion of the instructor.

  • Do you have any performances?

    Yes! We are taking advantage of all of the online platforms, including Zoom, YouTube, and Stage It. We are also planning larger performances per region depending on numbers.

  • How do I cancel my membership?

    We have a 30-day cancellation policy. Please click on the following link for details and to fill out the cancellation form

  • I’m going to be unavailable for a time. Can I freeze my membership?

    Yes! If you’re unavailable for a couple of weeks, your teacher can reschedule you or double-up lessons.

    If you’re unavailable for 30 days, please fill out our Freeze Form. Please note that we do not do indefinite freezes, and the freezes automatically resume on the Freeze End Date. We may not reach out at the end of the freeze, but you will receive an email with your lesson date and time.